Refunds will only be issued if flowers arrive in poor condition and this is acknowledged within 24 hours of receiving product.

Color may vary based on seasonal conditions because of the nature of the product. In the event that a substitution may be necessary, we take care in assuring that your order is as similar to your original flower choice as possible.

Products and prices are based on availability and are subject to change due to weather and market conditions. Cancellations must be made up to five days prior to when the order is needed. Charges may apply after this time period.

KBF wholesale is not liable for damage to product that is the result of mishandling by customers.

KBF wholesale is not responsible for damages from products that are colored artificially.

The customer acknowledges that delays sometimes occur in shipping and damage sometimes happens at customs inspections. These occurrences are beyond our control and KBF wholesale is not responsible for these instances.